Associate Energy Market Analyst (Support)

About the Role

Responsibilities:

• Learn our software to an advanced level • Provide technical support to customers and track support cases from start to finish • Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version. • Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented • Provide onsite and web-based trainings to existing and potential clients • Maintain and update training materials • Compose articles and produce videos to educate clients and to market our software. • Construct tools and examples that clients can utilize to more effectively utilize our software • Assist in maintaining software user documentation and help platforms • Maintain a high level of power market knowledge, news, trends, and developments • Communicate market trends and customer requirements with the development team as needed • Assist Account Management with Retention calls and visits with clients • Assist in preparation and presentations for energy related tradeshows and conferences • Travel to client sites as required
• Qualifications, Skills & Experiences
• Bachelor’s/Master’s degree: Electrical Engineering (Mandate) • Strong analytical and problem-solving skills with the ability to research and learn new techniques • Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers • Excellent communication skills, including strong verbal, presentation, and technical writing abilities • Team player, with the ability to be a self-starter and work independently as needed
• Education:
• Demonstrated working knowledge of power systems, electricity/power markets. • Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approach • Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings • Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point). • Experience with computer and database management languages such as VBA, Python and SQL • Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.) • Experience with power market production cost and expansion planning models • Degree or certificate specializing in Power Markets.
• Working Hours
• The support team operates across shifts including:
• 1:00 PM – 10:00 PM IST
• 7:00 PM – 3:00 AM IST
• You will initially commence on the 1pm to 10pm shift pattern. Please note that shift schedules are expected to change from January, and we are looking for candidates who are flexible and open to working across all shift patterns as required.
• Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.
• Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.