Associate Director, Scientific Information

Job Purpose

Main Responsibilities, Activities, Duties, and Tasks

• Manage the receiving and responding to scientific/medical inquiries process for Scientific Information NA Rest of the World (SI NA ROW)
• Preparing and reviewing customer responses
• Review and close Parent Record for Product Quality Complaints
• Play an instrumental role in the creating of the innovative AI systems
• Review and updating Frequently Asked Questions (FAQs)
• Submitting customer responses and FAQs for approval as needed
• Evaluating annual performance and developing training plans for direct reports
• Managing and tracking KPIs for Scientific Information NA activities
• Managing outside vendors and contractors
• Managing Scientific Information budget
• Providing the Scientific Information North America (SI NA) monthly and quarterly status reports
• Maintains compliance with local and global policies and regulations

Supervisory Responsibilities

• Ensure that all SI NA staff are aligned with the goals of the department