Associate Director, Operations - TOC and HRP

The Associate Director, Operations – Transitions of Care (TOC) and High Risk Populations (HRP) is responsible for operational leadership, coordination, and support of Central Health’s TOC and HRP service lines and programs.

This role partners closely with clinical, nursing, operational, and cross-functional leaders to support program development, service line implementation, workflow standardization, performance monitoring, and operational effectiveness.

The Associate Director supports the Director of Operations – TOC and HRP in developing and sustaining high quality service models, standardized processes, and operational efficiencies.

This role provides direct oversight, coaching, and development to assigned team members and supports effective coordination and execution of service line priorities across the organization.

• Supports the Director of Operations – TOC and HRP in developing long-term strategic plans, annual goals, and operational priorities for assigned service lines and programs in collaboration with nursing, clinical, and operational leadership.
• Leads planning, coordination, implementation, and operational support for new service line development, expansion, and optimization efforts.
• Provides direct oversight, coaching, and development to assigned program management staff and/or other operational roles, providing guidance and direction to support individual and team performance.
• Oversees operational performance for assigned service lines, including workflow effectiveness, staffing and resource coordination, issue resolution, performance monitoring, and implementation of improvement plans.
• Develops, implements, and monitors reporting and tracking systems to evaluate program and service line performance, identify trends, and support data-informed decision-making.
• Develops action plans to support achievement of assigned quality metrics, operational goals, and key performance indicators.
• Prepares monthly and annual updates for leadership review, including progress toward goals, operational risks, and opportunities to improve services, programs, workflows, and outcomes.
• Collaborates with Associate Directors of Clinical Services and Nursing to stabilize, improve, expand, and develop assigned service lines.