Associate Director

Role Overview

Strategic and Operational Leadership

• Provide leadership and governance across Transaction Monitoring, Investigations, Enhanced Due Diligence, Quality Control, and related compliance functions.
• Develop operational strategies for client objectives, business growth, scalability, and continuous improvement.
• Drive resource planning, performance management, risk mitigation, and governance frameworks.

Transaction Monitoring and Risk

• Oversee end-to-end Transaction Monitoring operations and ensure investigations meet accuracy, consistency, and SLA/TAT commitments.
• Govern risk assessment, alert disposition, escalation standards, case documentation, high-risk investigations, and suspicious activity recommendations.
• Ensure adherence to AML regulations, client policies, internal controls, audit requirements, and compliance frameworks.

Client and Performance Governance

• Serve as the primary leadership contact for client stakeholders and executive sponsors.
• Lead governance discussions, business reviews, operational updates, strategic planning, and client escalations.
• Own quality, productivity, utilization, accuracy, SLA/TAT, backlog, and customer experience metrics.
• Use data-driven insights to address operational risks, capacity challenges, quality concerns, and productivity gaps.

People and Transformation

• Lead managers, supervisors, team leads, quality leaders, and support functions across multiple operational teams.
• Create succession plans and develop future leaders through coaching, mentoring, and structured development programs.
• Drive process optimization, automation, Lean, Six Sigma, continuous improvement, transitions, migrations, and new client implementations.

Reporting and Executive Governance

• Present executive dashboards, business reviews, operational scorecards, risk assessments, staffing plans, and strategic recommendations.
• Provide senior leadership with updates on performance, risks, growth opportunities, and operational health.

Preferred Qualifications

• 15+ years of experience in AML, financial crime, compliance operations, risk operations, or transaction monitoring.
• At least 5+ years leading large-scale operations in a senior leadership capacity.
• Experience managing large teams, global stakeholders, transitions, organizational change, and business growth programs.
• Experience with Crypto, FinTech, virtual asset service providers, or digital asset platforms is highly desirable.

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