Associate, Digital Risk Management

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman.

Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model.

Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

What This Position Is All About: The successful candidate will primarily focus on driving business results through the review of all transactions to determine business loss.

The person will highlight anomalies and work towards the betterment of customer experience overall and also will receive inbound calls and make outbound calls in addition to the investigation steps, to make sure all check points are carried out for the best result.

Who You Are:

• A graduate in any field
• Experience in Fraud Investigation, Customer Service Field, Call Center, or Collections
• Willing to work in night shifts
• Listen to customers & concerns, issues and questions
• Resolve customers & concerns and answer customers & questions to your best ability
• Maintain a positive attitude and calmly respond to customers & complaints
• Handle and gather confidential information
• Identify False declines and action accordingly
• Identify anomalies, system issue, errors, fraud trends on the platform and escalate/ raise slack tickets
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks and cancel them from further processing
• Ensure confidentiality of all information collected during investigation
• Coming up with business strategies and process improvements

You also have:

• Strong interpersonal skills
• Strong verbal communicator
• Ability to Multi-Task and work in a fast-paced, call center environment