Associate Customer Support Engineer

Within 30 days:

You'll understand Flashpoint's mission, strategy, and culture, and have met the key stakeholders you'll work with across the org

You'll complete initial training on how Flashpoint supports its customers

You'll have a working knowledge of Flashpoint's product suite

Within 60 days:

You'll complete training across all products and services

You'll be independently working incoming requests and building depth on product features and functionality

By 90 days:

You'll troubleshoot, replicate, and resolve common issues independently

You'll handle customer-reported defects for features and functionality

You'll know your internal resources and coordinate confidently on integrations and advanced features

You'll be an active contributor to the knowledge base using our knowledge management system

Experience supporting enterprise customers in a technical customer support or specialist role

Comfort troubleshooting technical and data-related issues, not just following a script

Experience with standard desktop applications, SAML, APIs, and SaaS products

An understanding of cybersecurity concepts

Diversity . Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world.

Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become. You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more.

Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment. That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.

Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

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