Associate - Customer Support

Requirements

• Strong written and verbal communication skills.
• Confidence on the phone.
• Basic data entry knowledge.
• Ability to multitask, prioritise and manage time effectively.
• Ability to retain and recall important information.
• Capacity to work independently and proactively.
• High aptitude for following communication guidelines, procedures and policies.
• Effective problem-solving skills include decision-making, time management and immediate prioritisation of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action-oriented, self-disciplined, Organised and detail-oriented.
• Ability to quickly and effectively prioritise work time in various departments to meet business needs.
• Knowledge of the ticket management system is a plus.