Associate, Customer Service

Aarushi Infotech

Bengaluru, IND

Full-time

Entry

Onsite

Discovered Yesterday

Customer supportVoice supportEmail and chat supportOrder managementCRM or ticketing toolsMS Excel

Free

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Key skills for this role

Customer supportVoice supportEmail and chat support

The Customer Service Associate delivers customer service across voice, email, chat, and social media channels.

The role resolves customer queries and order-related concerns while meeting service levels and quality standards.

Handle customer queries through calls, chats, and emails in a professional and timely manner.
Resolve issues related to orders, deliveries, returns, refunds, payments, and product information.
Record customer interactions and update case details accurately in CRM or ticketing tools.
Coordinate with internal teams to ensure quick and effective issue resolution.
Maintain quality, productivity, and customer satisfaction targets.
Share recurring customer concerns with team leads to support process improvements.

Excellent oral and written communication skills are required.
Fluency in English and Hindi is required.
Ability to handle customer queries across calls, chats, and emails is required.
Strong customer service orientation, active listening, problem-solving ability, and patience are required.
Typing speed of at least 30 WPM with 90% accuracy or higher is required.
Basic working knowledge of CRM or ticketing tools, email, chat platforms, and MS Excel is required.
Ability to multitask in a fast-paced environment is required.
Experience in e-commerce, retail, or customer support is an added advantage.

Order management, active listening, complaint handling, voice support, multitasking, customer support, email and chat support, MS Excel, CRM or ticketing tools, problem solving, communication, returns, refunds and payment queries, and customer experience and satisfaction.