Associate - Customer Care - Non - Voice 5A

Role overview

Responsibilities

• Handle customer queries, provide information about products and policies, and resolve or escalate complaints.
• Follow standard operating procedures and maintain accurate CRM and customer records.
• Analyze problems, provide solutions, and coordinate with technical support, billing, logistics, and other departments.
• Maintain customer data, prepare service reports, and participate in quality and training activities.
• Identify upselling and cross-selling opportunities, gather feedback, and suggest service improvements.

Qualifications

• A Bachelor's degree in Business Administration, Communication, Hospitality Management, Information Technology, Marketing, or an alternative listed field is specified.
• English proficiency at Intermediate B1 level is required.
• Required skills include chat support, claims resolution, customer care, and customer experience.
• Listed certifications include CCSR, CDP, ITIL Foundation, Professional Customer Service, and Supply Chain Design Certification.

Workplace

• The job location is the Genpact office at 1401-G, JLN Marg, STPI, Jaipur, India.
• The source identifies the remote type as Office Work.

Schedule

• The source identifies the shift as Flex Time in India.

About Genpact