Associate - Collection Rep

About the Team

Job Summary

Core Responsibilities

• Manage a specific portfolio of accounts
• Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.
• Contact customers with overdue accounts
• Initiate the dispute process on disputed invoices, or misapplications
• Negotiate payment agreements within their designated level of authority
• Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.
• Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership
• Release orders
• Soft collections

Years of Experience

Required Minimum Qualifications

• Bachelors Degree / Post Graduate Degree

Primary Skills (must have)

• Strong understanding of Order-to-Cash (O2C) processes, with a solid knowledge of the overall receivable’s lifecycle.
• Hands-on experience in Collections and Accounts Receivable (AR) management, including customer follow-ups, past-due management, and account resolution.
• Shift Requirement: Must be comfortable working U.S.-aligned night shifts:
• 6:30 PM – 3:30 AM IST during Daylight Saving Time (DST)
• 7:30 PM – 4:30 AM IST when Daylight Saving Time is not in effect.

Secondary Skills (desired)

• Strong understanding of the end-to-end Order-to-Cash (OTC) process, including Account Setup, Credit Management, Collections, and Cash Application.
• OTC Systems & Tools: Experience with Cforia, Billtrust, HighRadius, Lien Tracking via NCS would be an added advantage. Familiarity with these platforms and their application within the Order-to-Cash lifecycle is preferred.
• Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.