Associate Cloud Operations Engineer II

Job Purpose

About PowerSchool

Responsibilities

• Triage, investigate, and resolve reported incidents.
• Troubleshoot application, user account, and application access issues.
• Perform daily systems administration and verify system availability.
• Install and configure software in cloud environments to ensure high availability.
• Monitor and troubleshoot applications for availability, performance, and responsiveness.
• Operate and maintain production orchestration routines.
• Complete application updates and software version upgrades.
• Install and configure new customer environments.
• Support product development teams with continuous integration and deployment templates and patterns.
• Perform root cause analysis and preventative remediation for infrastructure, configuration, environment, and deployment issues.
• Perform basic database monitoring and troubleshoot database performance issues.
• Participate in after-hours maintenance, emergency response, customer calls, and 24/7 on-call rotations as required.

Minimum Qualifications

• Three years or less of relevant and related work experience.
• Bachelor's degree or equivalent, or equivalent years of relevant work experience.
• Knowledge of AWS, Azure, and Google Cloud is preferred.
• Knowledge of relational and NoSQL databases is preferred.
• Familiarity with configuration management and orchestration technologies.
• Proficiency in one or more programming languages.
• Familiarity with operating system administration.
• Ability to manage heavy workloads, multiple projects, and frequent interruptions.
• Ability to work in a changing, dynamic environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Azure Cloud certification is preferred.

On-Call Schedule

• The position is subject to company on-call policies and may require work outside normal business hours.
• Participation in 24/7 on-call support and shift rotations may be required.