Associate Case Manager/Case Manager – Workforce Development (Part-Time)

Full Range: $23.889 - $34.635 Hourly

Hiring Range: $25.385 - $27.789 Hourly

This position has an anticipated work schedule of Monday – Friday, 9:00am – 2:00pm with flexibility. after 6 month training period ; subject to change.

Interviews applicants/clients and assists them in understanding and completing all required paperwork; assesses applicants for any employment barriers.

Assists program clients in developing an Individualized Plan (IP), assessing, resolving, and removing any possible employment barriers.

Advises clients on job development, training, and post-employment services.

Monitors, evaluates, and tracks clients' progress toward meeting IP requirements and goals.

Utilizes case management techniques to ensure IP engagement, re-assessing and re-evaluating clients' needs to move the client to a self-sufficiency status in a timely manner.

Identifies required resources and develops an effective work plan; conferring with others as appropriate.

Correctly and effectively documents work activities in program systems/databases.

Cultivates relationships with community partners, encourages the use of the organization's services and programs, and reinforces the organization's position as a premier workforce training and development operation.

Acquires and maintains a highly technical working knowledge of relevant laws, regulations, practices, theories, policies, standards, and protocols for applicable programs.

Participates in special projects through committee involvement and program protocols.

Prepares paperwork, data entry functions, and other processes in accordance with applicable rules, regulations, and policies; ensures accuracy and completion of case management duties in a timely manner.

Monitors clients' work activity engagement and imposes sanction process if required.

May coordinate the process for applicants/clients to obtain assistance through community support services, childcare, and other resources.

Based on assignment, verifies public assistance eligibility factors through home visits and record assessment, and determines eligibility for various services.

Reviews client eligibility, calculates eligibility, and investigates for child support, social security, and unemployment payments; assists clients in completing necessary paperwork to obtain outside income through these agencies.

Attends and participates in training and educational workshops.

Performs other duties as required.

Case Manager: Based on assignment, verifies public assistance eligibility factors through home visits and record assessment, and determines eligibility for various services.

Reviews client eligibility, calculates eligibility, and investigates for child support, social security, and unemployment payments; assists clients in completing necessary paperwork to obtain outside income through these agencies.

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance.

Typically serves as a subject matter expert on the scope of functional area.

Supervision Received: Receives general supervision.

This classification typically performs job duties by following established standard operating procedures and/or policies.

Regular direction, guidance, and coaching from supervisor may be expected.

There is a choice of the appropriate procedure or policy to apply to duties.

Performance reviewed periodically.

• Interviews applicants/clients and assists them in understanding and completing all required paperwork; assesses applicants for any employment barriers.
• Assists program clients in developing an Individualized Plan (IP), assessing, resolving, and removing any possible employment barriers. Advises clients on job development, training, and post-employment services. Monitors, evaluates, and tracks clients' progress toward meeting IP requirements and goals. Utilizes case management techniques to ensure IP engagement, re-assessing and re-evaluating clients' needs to move the client to a self-sufficiency status in a timely manner.
• Identifies required resources and develops an effective work plan; conferring with others as appropriate.
• Correctly and effectively documents work activities in program systems/databases.
• Cultivates relationships with community partners, encourages the use of the organization's services and programs, and reinforces the organization's position as a premier workforce training and development operation.
• Acquires and maintains a highly technical working knowledge of relevant laws, regulations, practices, theories, policies, standards, and protocols for applicable programs.
• Participates in special projects through committee involvement and program protocols.
• Prepares paperwork, data entry functions, and other processes in accordance with applicable rules, regulations, and policies; ensures accuracy and completion of case management duties in a timely manner.
• Monitors clients' work activity engagement and imposes sanction process if required.
• May coordinate the process for applicants/clients to obtain assistance through community support services, childcare, and other resources.
• Based on assignment, verifies public assistance eligibility factors through home visits and record assessment, and determines eligibility for various services. Reviews client eligibility, calculates eligibility, and investigates for child support, social security, and unemployment payments; assists clients in completing necessary paperwork to obtain outside income through these agencies.
• Attends and participates in training and educational workshops.
• Performs other duties as required.
• Based on assignment, verifies public assistance eligibility factors through home visits and record assessment, and determines eligibility for various services. Reviews client eligibility, calculates eligibility, and investigates for child support, social security, and unemployment payments; assists clients in completing necessary paperwork to obtain outside income through these agencies.

Knowledge, Skills & Abilities Knowledge of applicable rules, regulations, and procedures.

Knowledge of community assistance resources and agencies.

High level of interpersonal skills and integrity to handle sensitive and confidential situations and information.

Ability to provide excellent customer service.

Proficient in Microsoft Office software: Word, Excel, PowerPoint, Outlook, etc.

Ability to build strong working relationships, internal and external to the organization.

Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.

Ability to efficiently plan, schedule, and organize.

Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.

Ability to communicate and work effectively with co-workers, employees, clients, other agencies, and the public.

Ability to handle complaints and disputes showing empathy and understanding to achieve resolution.

Ability to use standard office equipment including computer, fax machine, copier, and telephone.

Maintain regular and punctual attendance.

Required Education & Experience High school diploma or equivalent education.

Three years of administrative or customer service experience .

Associate’s degree in a related field may substitute for one year of the required experience.

Bachelor’s degree in a related field may substitute for two years of the required experience.

Case Manager: Four years of administrative or customer service or experience.

Associate’s degree in a related field may substitute for one year of the required experience.

Bachelor’s degree in a related field may substitute for two years of the required experience.

One year of case management or related experience.

Preferred Education & Experience Case management experience.

Licenses/Certificates Must possess and maintain a valid driver's license.

Pre-Employment Requirements Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

• Knowledge of applicable rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
• High level of interpersonal skills and integrity to handle sensitive and confidential situations and information. Ability to provide excellent customer service.
• Proficient in Microsoft Office software: Word, Excel, PowerPoint, Outlook, etc.
• Ability to build strong working relationships, internal and external to the organization.
• Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, employees, clients, other agencies, and the public.
• Ability to handle complaints and disputes showing empathy and understanding to achieve resolution.
• Ability to use standard office equipment including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.
• High school diploma or equivalent education.
• Three years of administrative or customer service experience . Associate’s degree in a related field may substitute for one year of the required experience. Bachelor’s degree in a related field may substitute for two years of the required experience.
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.
• Four years of administrative or customer service or experience. Associate’s degree in a related field may substitute for one year of the required experience. Bachelor’s degree in a related field may substitute for two years of the required experience.
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.
• One year of case management or related experience.
• Case management experience.
• Must possess and maintain a valid driver's license.
• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required.

May be exposed to clients in stressful situations.

May be required to work evening and weekend hours.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications.

Minimum qualifications reflect the baseline experience required for the classification.

Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department.

Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position.

Changes to this classification specification may only be made by the Human Resources Department.

Sick leave is provided to employees per the Healthy Families and Workplaces Act.

Part-time employees may be eligible for holiday pay if the holiday falls on their regularly scheduled workday.

In such cases, they will be paid for the hours they are scheduled to work that day.

• I am currently employed by EPC

• Indeed.com
• Employee Referral

• LinkedIn

• Career Fair
• Other
• High school diploma or equivalent education
• Associate's degree
• Bachelor's degree or higher
• None of the above
• Less than 1 year
• 1-2 years
• 2-3 years
• 3-4 years
• More than 4 years
• Yes
• No
• Looking for part-time employment for the foreseeable future.
• Looking for part-time employment with plans to move to full-time employment within the next two years.
• Looking for part-time employment with plans to move to full-time employment within three to five years.
• Yes
• No
• Yes
• No