oracle
Associate - Business Analyst
EXL Service
Gurugram, IND
Full-time
Entry · 0+ years experience
Hybrid
Discovered 1 weeks ago
AmadeusSabreGalileoGDSSLA
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
AmadeusSabreGalileo
Key Skills for This Role
AmadeusSabreGalileoGDSSLA
Full Job Posting
• Must have working knowledge on GDS (any)
- Must have knowledge of working on GDS • Must have knowledge of Refunds, Fares & pricing • Travel certification is required. • Must have knowledge of different fare and routing types • Good communication skills • Good Travel geographical knowledge • Maintaining high accuracy, productivity standards and should have willingness to learn. • Will have interaction with clients through email for query resolution and should build and maintain good working relationships with customers. • Participate in process improvement initiatives, be flexible and change-ready in a dynamic work environment.
Responsibilities
- Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo).
- Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines.
- Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests.
- Engage with customers through email for query resolution, ensuring timely and professional communication.
- Build and maintain positive working relationships with customers while delivering exceptional service.
- Maintain high accuracy and productivity standards, ensuring error‑free work and adherence to SLAs.
- Participate in process improvement initiatives to enhance operational efficiency.
- Adapt to new processes and changes within a dynamic work environment with a willingness to learn.
Qualifications
- Bachelor's/Master's in any stream 0-2 years
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EXL Service
Senior MDM Developer – IBM InfoSphere
Cleveland, USA
Discovered TodayFull-time
Senior Executive - Coding Auditor
Chennai, IND
Discovered TodayFull-time
Senior Executive - Coding Auditor
Chennai, IND
Discovered TodayFull-time
Senior Executive - Coding Auditor
Chennai, IND
Discovered TodayFull-time
Assistant Vice President
Gurugram, IND
Discovered TodayFull-time
Manager
Pune, IND
Discovered TodayFull-time
AI Architect Lead
Gurugram, IND
Discovered TodayFull-time
Senior Vice President - Business Enablement
Noida, IND
Discovered TodayFull-time