Associate - Business Analyst

Responsibilities

• Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo).
• Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines.
• Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests.
• Engage with customers through email for query resolution, ensuring timely and professional communication.
• Build and maintain positive working relationships with customers while delivering exceptional service.
• Maintain high accuracy and productivity standards, ensuring error‐free work and adherence to SLAs.
• Participate in process improvement initiatives to enhance operational efficiency.
• Adapt to new processes and changes within a dynamic work environment with a willingness to learn.
• - Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo). - Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines. - Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests. - Engage with customers through email for query resolution, ensuring timely and professional communication. - Build and maintain positive working relationships with customers while delivering exceptional service. - Maintain high accuracy and productivity standards, ensuring error‐free work and adherence to SLAs. - Participate in process improvement initiatives to enhance operational efficiency. - Adapt to new processes and changes within a dynamic work environment with a willingness to learn.