successfactors
Associate Business Advisor
CAPGEMINI SERVICE SAS
Kolkata, IND
Full-time
Entry · 2+ years experience
Hybrid
Discovered 3 weeks ago
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Associate Business Advisor
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
- Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to drive independent case resolution and support process improvements.
- Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
- Willingness to work in a 24x7 environment.
YOUR PROFILE
Required Skills
Excellent verbal and written communication in English.
Strong customer handling and escalation management skills.
Analytical thinking and problem-solving ability.
Attention to detail and accuracy.
Time management and multitasking skills.
Ability to work independently and in a team environment.
Basic understanding of healthcare claims and insurance processes (preferred).
Educational Qualification
Graduate in any discipline.
Work Location & Shift
Work from Office and Work from Home
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