betterteam
Associate Branch Manager
Master's Transportation
Ozark, USA
Full-time
Mid · 1+ years experience
Onsite
USD 50000-60000 yearly / year
Discovered Today
Free
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- Generous paid time off and 12 paid holidays.
- Competitive medical, dental, and vision insurance options.
- Company-paid life insurance and short- and long-term disability benefits.
- 401(k) retirement plan with company match. Immediate vesting.
- Flexible Spending Account and Health Savings Account options.
- Employee discounts on travel, entertainment, and more.
- Ongoing investment in employee growth and development.
- Assist in managing the day-to-day operations of the branch.
- Ensure the branch operates efficiently and complies with company policies and procedures.
- Monitor and manage inventory, supplies, and equipment.
- Ensure a high level of customer satisfaction by addressing customer needs and resolving issues.
- Handle complex customer inquiries and complaints with professionalism and efficiency.
- Foster a customer-focused environment and train staff on best practices in customer service.
- Lead the recruiting, training, and supervising of branch staff.
- Provide coaching and development opportunities to enhance team performance.
- Schedule staff to ensure adequate coverage and manage time-off requests.
- Conduct performance evaluations and provide constructive feedback.
- Support the District Manager in developing and implementing sales strategies to achieve branch targets.
- Promote branch services and products to meet customer needs.
- Analyze sales data and customer feedback to identify opportunities for improvement.
- Assist in organizing and participating in community events and marketing activities.
- Job Knowledge.
- Quality.
- Employee Development.
- Dependability.
- Time Management.
- Customer Service.
- May direct the work of clerical or operational employees in lower job classifications.
- May assist in training newly hired coordinators and other rental branch staff.
- This job operates in a professional office setting.
- This role routinely uses standard equipment.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Bachelor’s degree in Business Administration or equivalent experience.
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