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Associate Account Manager
NationsBenefits, LLC
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered 1 weeks ago
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Role:
NationsBenefits is seeking a Associate Account Manager with 1-3 years of experience in account management, client support, or healthcare operations. The Associate Account Manager will serve as the primary point of contact for assigned health plan partners, ensuring seamless program delivery, client satisfaction, and performance excellence. This individual will work cross-functionally with internal teams to resolve client issues, monitor program performance, and identify opportunities for program enhancements and growth.
Location
- Open to remote & onsite/hybrid in Plantation, FL
Primary Responsibilities:
- 1. Client Account Management:
- Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded.
- Develop a deep understanding of client benefit programs and ensure proper execution across all departments.
- Lead regular client check-ins, performance reviews, and status updates to foster strong partnerships.
2. Operational Execution
Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications.
Collaborate with internal teams, including Operations, Product, IT, and Finance, to troubleshoot and resolve client concerns efficiently.
Track and manage all client deliverables, ensuring adherence to timelines and contractual obligations.
3. Process Improvement
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