Associate Account Manager - Central Queue

Responsibilities

• Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.
• Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies.
• Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact.
• Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources.
• Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency.
• Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.
• Minimum Qualifications
• Bachelor's degree or equivalent practical experience.
• 2+ years of experience in account management, customer success, or sales operations.
• Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously.
• Experience using data analysis to inform business decisions and influence partner strategy.
• Preferred Qualifications
• Ability to synthesize complex data into actionable recommendations for non-technical stakeholders.
• Experience influencing senior decision-makers through data-backed storytelling and consultative communication.
• Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows.