Assistant Training Manager & HR
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Key skills for this role
About the Role
Delta Hotels and Resorts is seeking an Assistant Training Manager & HR to help drive company values and ensure training and development activities are linked to the organization's mission.
Key Skills for This Role
Responsibilities
- Promotes and informs employees about all training programs
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Helps employees identify specific behaviors that will contribute to service excellence
- Ensures employees receive on going training to understand guest expectations
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
- Meets with training cadre on a regular basis to support training efforts
- Observes service behaviors of employees and provides feedback to individuals and/or managers
- Monitors enrollment and attendance at training classes
- Meets regularly with participants to assess progress and address concerns
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Measures transfer of learning from training courses to the operation
Requirements
- 2 year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in human resources or related professional area; certified trainer
- OR 4 year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required
Full Job Posting
Job Summary
- Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
- Works with property leadership team to identify and address employee and organizational development needs.
- The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
- Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
- Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
- Measures the effectiveness of training to ensure a return on investment.
Education And Experience
- 2 year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
- OR 4 year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
Core Work Activities
- Administering Employee Training Programs: Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Evaluating Training Programs Effectiveness: Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
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