appone
Assistant Studio Manager (VA, Arlington)
Orangetheory Fitness
Arlington, USA
Full-time
Mid
Onsite
Discovered 2 days ago
Free
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The Assistant Studio Manager will be responsible to maintain positive customer satisfaction in the studio. They will support and work shoulder to shoulder with the Studio Manager and run all ?front of house fitness studio operations?. They will be responsible for meeting and exceeding all key performance sales indicators for the fitness studio including package offerings, memberships, membership renewals, retail and concession sales and maximizing workout traffic.
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Summary
The Assistant Studio Manager will be responsible to maintain positive customer satisfaction in the studio. They will support and work shoulder to shoulder with the Studio Manager and run all ?front of house fitness studio operations?. They will be responsible for meeting and exceeding all key performance sales indicators for the fitness studio including package offerings, memberships, membership renewals, retail and concession sales and maximizing workout traffic.
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Essential Duties and Responsibilities
- Works collaboratively with Studio Manager, Head Trainer, Coaches and Sales to improve the overall company effectiveness and efficiency.
- Responsible for overseeing sales, the billing process and all OTF Systems
- Responsible for the Studio?s daily, weekly and monthly membership goals.
- Establishes and maintains an effective referral program.
- Maintains accurate records using established OTF sales systems.
- Organizes prospects and all new members in the CRM system (Mindbody) ensuring proper and timely follow-up via phone, text or email.
- Conducts telephone inquiries/follow-up calls and customer care calls.
- Greets members and guests promptly, enthusiastically to create a friendly positive entrance into the OTF studio.
- Retention Member Program follow-up.
- Takes responsibility to ensure superior customer service.
- Responsible for processing accurate cash and credit card transactions.
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