The Assistant Store Manager provides direct supervision and leadership to all retail supervisors and hourly retail team members who have access to the vault, registers, or cash handling functions. This position is responsible for supporting the day-to-day operation of the retail store, ensuring operational excellence, regulatory compliance, exceptional customer service, and a safe and productive work environment. The Assistant Store Manager partners with the Store Manager to achieve sales, operational, staffing, and customer experience goals while supporting the mission and values of Goodwill.
Full Job Posting
Hourly Rate: $20.00 per hour
Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.
To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.
Position Summary
The Assistant Store Manager provides direct supervision and leadership to all retail supervisors and hourly retail team members who have access to the vault, registers, or cash handling functions. This position is responsible for supporting the day-to-day operation of the retail store, ensuring operational excellence, regulatory compliance, exceptional customer service, and a safe and productive work environment. The Assistant Store Manager partners with the Store Manager to achieve sales, operational, staffing, and customer experience goals while supporting the mission and values of Goodwill.
Essential Duties and Responsibilities
The Assistant Store Manager responsibilities i nclude the following and other duties as assigned:
Store Operations & Retail Leadership
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Support the Store Manager in achieving operational, financial, and customer service objectives within the retail environment.
Perform all store opening and closing procedures and responsibilities
Provide daily leadership and oversight of retail operations to ensure efficient store performance and a positive customer experience.
Maximize sales through proper stock rotation, merchandising, signage, and inventory levels of new and used goods
Assure a continuous flow of product through production support and partnership with inventory and new goods
Ensure store audits are completed and maintained at or above established standards.
Lead and coordinate semi-annual inventory processes, including preparation, execution, and follow-up activities.
Monitor safe access procedures and ensure all cash handling activities comply with company policies and established controls.
Oversee supply ordering and inventory management processes to support retail operations.
Delegate work assignments appropriately to retail supervisors and hourly retail team members to support efficient store operations.
Monitor operating expenses and assist in managing store budgets, including monthly and annual reporting requirements.
Ensure payroll expenses remain within budget parameters.
Ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
Process and maintain records for employee reimbursements, petty cash, and travel-related expenses.
Ensure building systems and facilities are properly maintained by submitting and monitoring maintenance requests.
Actively participate in interviewing, onboarding, and training retail employees in accordance with Goodwill's hiring guidelines and practices.
Loss Prevention, Safety, & Asset Protection
Serve as the store's security “captain” partnering with management and Loss Prevention to protect company assets from internal and external theft.
Promote awareness and adherence to all company policies related to asset protection, cash control, and operational compliance within the retail store environment.
Investigate, document, and communicate security incidents and operational concerns as appropriate.
Ensure Loss Prevention (LP) audits are completed and maintained at acceptable levels.
Verify that security and safety systems are operational, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting procedures.
Customer Service
Deliver and model exceptional customer service standards for a diverse customer base.
Foster a positive, welcoming, and inclusive retail shopping experience for customers, donors, and employees.
Resolve customer concerns professionally and efficiently while maintaining a focus on customer satisfaction and relationship building.
Location(s)
Tacoma, WA, USA
Qualifications/Basic Job Requirements
High School diploma or general education degree (GED)
Three years related experience in retail supervision, salvage or management with proven incremental supervisory advancement
Exceptional analytical, judgment, decision-making and communications skills
Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus
We Have You Covered! Benefits Offered
M/V/D & Life Insurance for you and your dependents
401(k) Retirement Plan
Vacation (1-4 Years: 80 hours annually)
10 paid Holidays annually
8 days prorated sick leave annually
Access to Childcare Benefits through Upwards
Parental leave covered by sick/vacation hours
All employees receive merchandise discounts
We strongly believe in promoting from within, and have multiple avenues for career growth
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Language Skills
Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.
Computer Skills
To perform this job successfully, an individual should have knowledge and comfort using a computer, mouse, keyboard, 10-key, and touchscreen. Ability to move through various screens in multiple software and use web-based platforms with ease.
Certificates, Licenses, Registrations: Valid First-Aid/ CPR card which meets OSHA and WISHA standards (may be obtained within 30 days of hire).
Other Qualifications
Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.
Physical Demands: While performing the duties of this job, the employee is constantly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is regularly required to walk. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Will constantly lift 1-15 pounds, frequently lift 15-20 pounds, and occasionally up to 40 pounds. Specific vision abilities required by this job include close vision.
Work Environment: While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.
Employees must be able to perform the essential functions of this position with or without reasonable accommodation.
Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.
At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.
Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.
At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage, and we strongly encourage such persons to apply.
This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.
About Goodwill of the Olympics and Rainier Region
Retail2414 employeesFounded 1922
Nonprofit Goodwill organization providing thrift retail, education, job training, and career services across 15 Washington counties.
