Assistant Store Manager

To manage the sales floor team performance in all aspects, including service, communication, brand awareness, product knowledge and visual merchandising standards.

To ensure the team are carrying out effective, and only necessary, alterations on garments, and that the correct cost is charged on NAV to the customer

To participate in a weekly meeting with the SM to discuss staff performance, training needs and set objectives for the coming week.

To hold monthly performance reviews with the team and feedback information to the SM

To work with the SM to review and implement an effective weekly training schedule

To effectively support the SM with recruitment, induction, training, discipline, and appraisals.

To maintain close communication with the company’s HR representative.

To ensure all staff are well presented and portray the appropriate company image incorporating the brand values

To have a good knowledge of company employment expectations, and manage staff performance, with of the support of SM and HR, understanding when, and how quickly, to escalate issues regarding individual performance or behaviour

To carry out daily floor walks to ensure visual excellence and compliance with H&S/Company procedures

To ensure that the store has the correct levels of stock available, and that replenishment is carried out throughout the day

To manage the risks of external and internal theft

To assist the OM in ensuring the weekly cycle counts are executed and results are escalated to SM and communicated to team. Prompt action plan and training put in place to address poor results.

To oversee team deployment, lunches/breaks, maximise opportunities at quiet and peak times, ensure the shop floor standards are maintained and that the recovery of the store is completed at close of business

To ensure the shop floor layout is always commercially led, with exceptional standards and presentation

To ensure that the store is opened on time, and securely locked and alarmed, by the security company. Any adhoc requirements are communicated to the relevant parties.

To support the SM with instore events, ensuring they are well prepared and executed

To lead by example by treating every client with respect and care, ensuring this is upheld across the wider team.

To deal with customer enquiries and issues promptly and professionally, within a 24-hour timeframe.

To ensure any written communication is carried out professionally, with attention to detail, and due diligence performed.

To continuously review customer service standards across the store, ensuring issues are addressed promptly, and improvements made.

To solve problems and trouble shoot. Dealing with queries and complications as they arise, using quick and logical thinking to solve customer needs.

Any other duties as outlined from time to time by the SM

Ensure that bar and all other hosting supplies are kept well stocked

Look after any VIP’s and book any space accordingly

Work with all appropriate departments to arrange any in store events

Provide any required refreshments (food and drink) to all retail and corporate guests