jazzhr
Assistant Store Manager
Ana Luisa
Garden City, USA
Full-time
Mid Level
Onsite
USD 65000-70000 yearly
Discovered 1 weeks ago
Free
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- Collaborate closely with the Store Manager to facilitate the recruitment and onboarding process for incoming team members, ensuring a seamless transition into the brand
- Cultivate an inclusive team environment that fosters active engagement, collaborative teamwork, harmony, and heightened productivity
- Drive team growth and development by providing training, coaching, and ongoing feedback in essential areas such as product knowledge, selling techniques, and delivering exceptional customer experiences
- Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach
- Strategically implement the brand’s vision and objectives, effectively communicating all key performance indicators
- Partner with the Store Manager to optimize team performance through feedback, recognition, and support in addressing performance-related matters
- Coordinate and lead individual one-on-one meetings with Stylists to provide guidance, support, and a platform for open communication
- Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events, and marketing initiatives.
- Harness product knowledge to enhance the customer experience by recommending products that align with style and individual needs, effectively driving upsell opportunities
- Continuously assess store revenue goals and KPIs, devising strategic approaches to elevate sales performance
- Utilize company resources, incentives, and strategies to bolster the team’s efforts in achieving store-wide objectives
- Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success
- Effectively oversee clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customers
- Collaborate with the Store Manager and HQ Marketing Team to plan and execute store events that enhance brand visibility, drive traffic, and boost community engagement
- Champion the voice of the customer, actively collecting and relaying customer feedback to improve brand perception, product offerings, and service quality
- Act as the go-to resource for both staff and customers, readily addressing high-level inquiries and efficiently resolving any customer service opportunities to ensure their utmost satisfaction
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