Assistant Store Manager

Position objective

Sales and customer focus

• Maintain strong customer focus and lead by example in customer service.
• Seek ways to achieve or exceed shop sales targets.
• Ensure team members understand KPIs and sales targets.
• Implement promotional offers and sales strategies effectively.

Store administration and sales

• Audit store administration and resolve issues.
• Implement administrative procedure changes.
• Set and achieve sales targets with the Store Manager.
• Monitor sales performance and analyze KPIs.
• Implement strategies to maximize revenue and meet business goals.

Inventory and presentation

• Oversee inventory control, stock checks, replenishment, and product availability.
• Maintain store layout, visual merchandising, brand standards, and retail presentation.
• Communicate stock and store-layout changes to the team.
• Maintain back-store operations and merchandise replenishment.

Staff and security management

• Manage salesperson schedules, vacations, days off, and staff leave.
• Resolve complaints and concerns and provide performance feedback and counseling.
• Encourage staff participation in store goals and plans.
• Ensure retail standards, personal presentation, and company dress code are followed.
• Maintain store security procedures and awareness of stock and money.
• Carry out corrective action and progressive discipline when necessary.

Desired experience

• 3+ years of progressive experience in a customer-centric role with strong management experience.
• Leadership and problem-solving skills are required.
• Proven success in customer engagement and achieving or exceeding store sales KPI targets.
• A bachelor's degree in business administration, retail management, or a related field is preferred.

Professional standards

Employment details

• The position is full time.
• No salary amount or compensation cadence is provided.

Workplace

• The role is performed in a retail store environment in Dubai.