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Assistant Store Manager
Apparel Group
Doha, QAT
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Retail store operationsBeauty and cosmetics retailCustomer experienceSales KPI managementProduct consultationProduct storytelling
Free
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Retail store operationsBeauty and cosmetics retailCustomer experience
Key Skills for This Role
Retail store operationsBeauty and cosmetics retailCustomer experienceSales KPI managementProduct consultationProduct storytelling
Full Job Posting
Store operations and customer experience
- Support opening and closing procedures, grooming standards, tester hygiene, floor readiness, SOPs, and store discipline.
- Guide Beauty Advisors and Specialists on consultation techniques, product storytelling, and brand service standards.
- Handle customer queries professionally.
Sales and commercial delivery
- Support the Store Manager in achieving sales, conversion rate, ATV, UPT, and customer-retention KPIs.
- Monitor product performance, stock levels, and replenishment to maintain availability of key items.
- Execute activations, promotions, consultations, and beauty events.
- Review daily sales reports and recommend performance-improvement action plans.
Team support and development
- Support in leading and motivating Beauty Advisors, Specialists, and Cashiers.
- Provide on-floor coaching, product knowledge reinforcement, launch training, beauty ritual training, and constructive feedback.
- Foster a positive, collaborative, and customer-focused team culture.
Inventory and store standards
- Support replenishment, shrinkage control, and expiry management using FIFO and FEFO practices.
- Ensure adherence to visual merchandising standards, planograms, and overall brand presentation.
- Coordinate with supply chain teams to maintain timely stock availability.
- Maintain accurate documentation, cash handling, and audit readiness.
Qualifications and skills
- Two to four years of beauty, cosmetics, or luxury retail experience, including at least one year in a supervisory role.
- Strong understanding of beauty products, consultation techniques, and customer experience standards.
- Proven ability to support KPIs, drive team performance, and maintain operational excellence.
- Excellent communication, coaching, interpersonal, organizational, and attention-to-detail skills.
- Ability to work in a fast-paced, launch-driven retail environment.
- Familiarity with POS systems, inventory management, and retail reporting tools.
- A bachelor's degree in business, retail management, or a related field is preferred.
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