ASSISTANT SPA MANAGER

Position Summary

Duties and Responsibilities

• Primary Responsibilities :
• Providing personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Assists the Spa Manager in ensuring the level of service performed by the Spa Team is characteristic of a four-diamond hotel rating
• Responsible for assisting with training and monitoring of Spa Team Members
• Assists the Spa Manager with the scheduling of all contract Personnel/Concierges/Supervisors
• Takes an active role in promoting the hotel’s services and facilities as well as performing site inspections as required
• Assists the Spa Manager in the development and implementation of Spa Standard Operating Procedures
• Assists the Spa Manager in the development and preparation of annual department budget
• Monitors inventory levels to ensure adequate supplies are available
• Reports in a proactive and timely manner any maintenance deficiencies to the Maintenance Department and thoroughly follows-up
• Performs Spa Concierge duties as necessary to accommodate absences or business demands
• Attends and contributes to Management meetings in the Spa Manager’s absence
• Filling Duty Manager shifts when required
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services