dayforce
Assistant Service Manager
Latruck
Lloydminster, CAN
Full-time
Mid · 3+ years experience
Onsite
CAD 115000-130000 yearly / year
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The Assistant Service Manager plays a key role in supporting the daily operations of the Service Department. Working closely with the Service Manager, technicians, service advisors, and customers, this position helps ensure efficient workflow, quality repairs, and an outstanding customer experience.
Full Job Posting
Assistant Service Manager
Velocity Truck Centre Canada Location: Lloydminster, AB Job Type: Full-Time, Permanent Salary: $115,000 - $130,000 per year + Bonus Eligibility
We are looking for a motivated and experienced Assistant Service Manager to join our team in Lloydminster . This is an exciting opportunity for a service professional who is passionate about customer service, operational excellence, and developing their leadership career within the heavy-duty truck industry.
Position Summary
The Assistant Service Manager plays a key role in supporting the daily operations of the Service Department. Working closely with the Service Manager, technicians, service advisors, and customers, this position helps ensure efficient workflow, quality repairs, and an outstanding customer experience.
Key Responsibilities
- Assist in managing the daily operations of the service department, including scheduling, dispatching, and workflow coordination.
- Support service advisors and technicians with work order management, parts sourcing, and repair timelines.
- Serve as a primary point of contact for customers regarding repair status updates, estimates, and service concerns.
- Monitor technician productivity and help ensure repair quality meets both company and OEM standards.
- Assist with warranty administration, documentation, and communication with manufacturers.
- Support the onboarding, coaching, and development of service department employees.
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