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Join a Premier Automotive Team Tom Wood Group
Tom Wood Honda is seeking a customer-focused and detail-oriented Assistant Service Advisor to support our service team in delivering a best-in-class automotive service experience. This role works closely with Service Advisors, Technicians, and customers to ensure efficient service operations, accurate documentation, and exceptional communication throughout the repair process.
This is an excellent opportunity for someone looking to grow into a Service Advisor role while gaining hands-on experience in a fast-paced dealership environment.
Location Note:
This position is currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, Indiana , expected to open late 2026 . Team members hired now will have the opportunity to grow with us through this exciting transition.
Deliver a warm, professional, concierge-level greeting to every client
Actively listen to customer concerns and clearly explain service recommendations
Maintain consistent communication regarding repair status, timelines, and additional needs
Build long-term customer relationships to encourage loyalty and repeat business
Skip the repetitive application forms
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Accurately write repair orders reflecting customer concerns and technician findings
Collaborate with technicians and parts departments to ensure efficient workflow
Prepare detailed and accurate estimates for repairs and maintenance
Review completed work with customers and explain findings clearly and confidently
Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
Achieve service sales goals while maintaining honesty, transparency, and trust
Promote dealership programs, warranties, and service packages
At Tom Wood Group, you’re more than an employee—you’re part of a family-owned company that has proudly served communities for over 50 years. We invest in our people through training, development, and advancement opportunities. Our culture is built on collaboration, integrity, and a sincere desire to help others—creating an environment where you can grow both personally and professionally.
A values-driven organization built on: Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity
Advancement opportunities across multiple industries and locations
A culture that recognizes contributions and celebrates success
Comprehensive benefits designed to support you and your family
Automotive retail group providing vehicle sales, service, and parts.
Visit company websiteJobs and hiring trendsFull-time
Mid · 1+ years experience
Onsite
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