Assistant Reservation Manager - Marriott Al Forsan
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Key skills for this role
About the Role
Marriott Al Forsan seeks an Assistant Reservation Manager to oversee room blocks, reservations, and group market codes. The role involves processing reservations, training staff, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Oversee accuracy of room blocks, reservations, and group market codes
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Assist management in training, scheduling, counseling, and motivating employees
- Answer questions about property facilities/services and room accommodations
- Troubleshoot, resolve, and document guest issues and concerns
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Oversee accuracy of room blocks, reservations, and group market codes.
- Communicate company values and/or culture to new employees.
- Review and implement new Reservations procedures.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Respond to any challenges found for accommodating rooming requests.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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