Assistant Reception Manager

Fairmont St.

Andrews encapsulates luxury and this experience begins and ends with our colleagues.

Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility.

With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

We are looking for an enthusiastic Assistant Reception Manager to support the day-to-day operation of our Front Office team.

This is an exciting opportunity for someone who is passionate about exceptional customer service, enjoys leading from the front, and wants to develop their career within one of Scotland's most prestigious five-star resorts.

What you will be doing:

As Assistant Reception Manager, you'll play a key role in ensuring our Front Office operation runs smoothly, efficiently and professionally every day.

Working closely with the Reception Manager, you'll lead by example, creating memorable guest experiences while motivating and developing a talented team.

• Supporting the day-to-day management of Reception and Switchboard operations.
• Leading, coaching and inspiring a team of Front Office Supervisors and Reception Agents to deliver exceptional guest service.
• Creating a positive, energetic and engaging working environment where colleagues can thrive.
• Ensuring every guest receives a personalised, luxury experience that exceeds expectations.
• Maintaining the highest standards of service, brand compliance and operational excellence.
• Monitoring departmental procedures, audits, cash handling and operational controls.
• Working collaboratively with other departments to ensure seamless communication and outstanding guest experiences.
• Supporting recruitment, onboarding, training and succession planning within the Front Office team.
• Managing rotas and staffing levels to meet business demands while achieving payroll targets.
• Driving guest satisfaction scores and departmental objectives, including CES and brand standards.