Assistant Reception Manager

You are passionate about hotel operations and guest service, with a minimum of two years’ experience in a Front Office supervisory role, preferably within an upper-upscale or luxury hotel environment. A post-secondary diploma or degree would be a plus.

You have advanced knowledge of Front Office operations, are a confident and inspiring leader, and have a proven track record in guest and team member engagement and financial performance. You excel at communication, both verbal and written, and genuinely enjoy coaching others and working collaboratively as part of a wider Front of House team.

This is a shift-based role, with ordinary working hours between 7am and 10pm, including weekends and public holidays. You will also be required to work as Night Manager when necessary to provide holiday or sickness cover.

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.