Assistant Program Operations Manager RCA472

Act as a professional liaison between People Incorporated and the individuals’ family and guardians and any other stakeholders.

May be required to use personal vehicle for work purposes.

For LPNs, RNs, CNAs position, Assist in the planning and management of the individuals’ medical care.

Assist in the planning and management of the individuals’ medical care.

STAFF DEVELOPMENT RELATED FUNCTIONS:

Assist in ensuring assigned staff are oriented and trained for all individual concerns as needed.

Participate and ensure house meetings are conducted to increase individual empowerment, choice, pride, and ownership.

Provide ongoing feedback to staff on a consistent basis.

Address staff performance concerns in a timely fashion with guidance from the Program Operations Manager.

Provide role modeling, guidance, and direction of the Positive Behavior Support model through observation and feedback to staff with guidance from the POM and Clinical Support Division.

Assist in interviewing prospective employees, and coordinate interviews with individuals to facilitate their input in staff selection as needed.

COMPLIANCE RELATED FUNCTIONS:

Assist in self-preservation testing and ensure that periodic fire drills are conducted for each individual and/or site.

Assist in ensuring licensing compliance for assigned sites by reviewing and implementing, if necessary, Department of Developmental Services goals and standards.

Assist in serving as liaison to licensing agents for routine scheduling and the survey/certification process, and to landlords and governmental agencies, to promote and facilitate individual involvement.

Assist in conducting the QA assessment tool monthly as needed.

Assist in providing oversight of MAP implementation, training and compliance, familiarity with regulations and updates.

Conduct staff training pursuant to Agency and MAP policy and procedure to ensure Agency and division compliance.

Participate in all staff meetings and required training sessions, including in-service training, as scheduled.

Maintain all program and Agency required trainings.

ADMINISTRATIVE RELATED FUNCTIONS:

Assist in providing oversight of staff time management, coverage, and overtime.

Conduct staff meetings on a monthly basis or as needed.

Provide reports and program information as directed, including coordinating the collating and forwarding of documents to associate departments and agencies.

Assist in communicating with guardians and families.

Acts as Interim Program Operations Manager in the absence of Program Operations Manager.

Serve as on-call supervisor during on-shift hours, including nights and weekends as needed.

Assist in coordinating relief pool scheduling and evaluation.

Maintain expertise in field through attendance at assigned training.

Work collaboratively with other Residential Division sites to provide supports as needed.

Work as a part of a multidisciplinary team to achieve desired outcomes.

Attend Residential Division Team meetings as assigned.

Review and adhere to budget.

Perform other duties as assigned.

FACITLITIES RELATED FUNCTIONS:

Assist in the coordination and participate in licensing and other internal and/or external reviews as needed.

Ensure all necessary equipment and facility inspections conform to regulatory standards.

Maintain cleanliness of Agency vehicle and keep related maintenance logs.

QUALIFICATION REQUIREMENTS:

An associate’s degree in human services or a related field; or one year of related experience

Current Massachusetts C.N.A. license

Excellent oral and written communication skills

Ability to demonstrate effective project management skills

Ability to follow organization policies, procedures, and management decisions

Ability to supervise or coordinate others in a residential setting serving developmentally disabled adults

Ability to respond adeptly and responsibly to site and division emergencies

Ability to safely transport individuals using an Agency and/or personal vehicle

Ability to stay on shift until the following shift has all arrived or management has approved otherwise

A qualifying criminal background check, driving record and a valid driver’s license

A current copy of all required health records and TB assessments