Assistant Program Coordinator Employment Services

Specific Duties Include:

Address all elements of intake coordination including: Accept and respond to program inquiries and referrals (phone, e-mail, direct) Track all program referrals in spreadsheet – sorting by funder ‘Triage’ and assign referrals based on program vacancy and service ‘match’ Ensure contract ‘vacancies’ and required client numbers are addressed Advise Program Manager and Chief Executive Officer of any issues around intake/caseload ‘flow’ and promotion Attend intake/information meetings to assess support needs and provide program information Liaise with relevant funders and other necessary parties (as per CAES protocols), to process intakes and ‘exits’ Update CAES client lists and tracking sheets with intake/exit information

Accept and respond to program inquiries and referrals (phone, e-mail, direct)

Track all program referrals in spreadsheet – sorting by funder

‘Triage’ and assign referrals based on program vacancy and service ‘match’

Ensure contract ‘vacancies’ and required client numbers are addressed

Advise Program Manager and Chief Executive Officer of any issues around intake/caseload ‘flow’ and promotion

Attend intake/information meetings to assess support needs and provide program information

Liaise with relevant funders and other necessary parties (as per CAES protocols), to process intakes and ‘exits’

Update CAES client lists and tracking sheets with intake/exit information

Human Resources Coordination – recruitment, evaluations, liaising with CASS HR

Project/Contract Management – as assigned/required

Management and implementation of program’s communications and marketing strategy including website and social media platforms

Ensure articulation and consistency of CASS/CAES brand in all formal program communications

Ensure that CAES website content is accurate and current

Assist in the management of program brochures and print materials

Assist Program Manager to develop, process and implement program planning

Assume Interim Program Manager role in the Program Manager’s absence

Meetings/Communications

The CAES Assistant Program Coordinator engages in extensive internal and external interactions and communications. A high degree of professionalism and sensitivity is required of the CAES Assistant Program Coordinator. Participation in the following communication mechanisms is required:

Client intake / informational meetings

CAES team meetings

Agency and Program Planning meetings

Standing and ad hoc CASS Committee meetings

Inter-agency Vocational meetings

Culture

Demonstrate the agency values in all day to day interactions and tasks with colleagues, clients and community members

Actively participate in and champion agency culture and change management initiatives with positivity and adherence

Adhere to and encourage participating in the agency health and safety program through leading by example

Champion initiatives being rolled out by the Senior Leadership Team

Required Education

A degree or diploma in the Human Services sector or a related field, (or commensurate experience) is required

Other Required Skills

A vehicle and valid driver's license are considered assets