Assistant Program Analyst

The challenges of achieving universal service require creative and unique perspectives.

Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission.

Our work contributes to the success of all Americans.

We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.

As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.

We are currently seeking an experienced, dynamic and collaborative professional to serve as an Assistant Program Analyst on our Lifeline team.

Reporting to the Associate Manager of Program Management you will:

• Analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, analyzing program eligibility requests, requests for services, funding requests, and invoices and ensuring compliance with all applicable rules and regulations.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Assistant Program Analyst will provide support to analyze program eligibility and ensure compliance with all applicable rules and regulations.

Among others, your responsibilities will include the following:

• Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations to make recommendations.
• Strategically assess business processes and procedures to improve day-to-day operations.
• Continuously developing and reviewing internal program procedures for program efficiencies and compliance.
• Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations.
• Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
• Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
• Prepare communications to both internal and external stakeholders.
• Track and ensure successful resolution of open issues and escalate them to management, as needed.
• Review outgoing communications, convey project status updates, and maintain checklists.
• Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
• Assist in identifying and implementation of continuous process improvement.
• Review and process funding request applications in accordance with established procedures to ensure compliance.
• Maintain consistent daily and weekly productivity levels to support team and annual performance targets.
• Provided guidance and assistance to applicants to facilitate timely and complete applications submissions.
• Provided guidance and support to junior staff by answering questions, reviewing work, and sharing best practices, while actively participating in new hire training through knowledge transfer to ensure a smooth transition and consistent application of program requirement.
• Other specific duties as assigned.