Assistant Operations Manager

Oversee day-to-day operational delivery for specific projects, using technology and process expertise to identify and lead improvements that make delivery more efficient, reliable and scalable. Act as the go-to person for translating operational needs into practical, technology-led solutions.

Working with the relevant colleagues, coordinate data remediation and maintenance activity across platforms and projects, identifying data quality, integrity and consistency issues and leading their resolution end to end. Establish and maintain data governance standards, ensuring security, compliance and consistency across all systems and data flows, including during acquisitions, migrations and new system onboarding.

Proactively identify opportunities to streamline workflows, reduce manual effort and improve service delivery, leveraging systems knowledge across core platforms. Lead improvement initiatives from idea through to implementation, owning team tools, boards and workflows.

Lead systems and data workstreams within wider change and transformation projects, including acquisitions, system migrations and platform upgrades, ensuring requirements are delivered on time, to quality, and with a smooth transition for end users.

Support resource planning and prioritisation across the team's workload. Produce operational performance reporting, using data and dashboards (e.g. Power BI) to give clear, timely visibility of delivery, risks and improvement progress.

Influence effectively across business and technology audiences, translating technical detail for non-technical stakeholders. Build strong working relationships with internal teams and external partners to ensure operational delivery and systems improvements serve the needs of the wider business.

Whilst the role currently has no direct reports, build the leadership foundations, decision-making under pressure, handling difficult conversations, motivating others, that would support taking on line management responsibility as the team grows. In the meantime, support and share knowledge with other team members as appropriate/relevant.

A proactive, hands-on approach to identifying and resolving operational, systems and data issues before they become problems

Genuine interest in developing into a people-leadership role, with the confidence to make decisions under pressure and handle difficult conversations as this evolves

Strong analytical mindset with excellent attention to detail

Ability to operate independently while keeping senior stakeholders informed and engaged

Adaptable and comfortable managing multiple concurrent priorities across operations, systems and projects

High level of professional credibility, able to build trust quickly with both technical and non-technical colleagues

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.