Assistant Operations Manager

Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and delivering active coaching to drive continuous improvement

Manage and oversee subcontractors through rigorous job site reviews, workmanship evaluations, and prompt completion of final punch lists — your standard is the standard

Reinforce and enforce all company policies, safety protocols, and operational procedures across the department to maintain high standards of accountability

Partner with the Operations Manager to drive service department expansion — managing administrative tasks and supporting the Technician Training Program

Actively engage in cross-functional branch service operations to develop your operational and leadership skills as part of a designated career advancement track

You know residential entry doors and windows — not from a brochure, but from measuring job sites, catching pre-installation errors before they become field problems, and holding subcontractors to the standard a homeowner expects.

Residential door and window experienced — you've worked in entry door and window installation or service; you understand the product, the job site, and the margin for error

Measurement-accurate — pre-installation measurement of entry doors and windows is a skill you've earned; you know that a wrong measurement before the installation is cheaper to fix than one after

Operationally minded — you think in schedules, priorities, and outcomes; a plan only matters if it gets executed, and you're the person who makes execution happen

A natural supervisor — you've led or coordinated people before; accountability, consistency, and coaching are how you build a reliable team

Adaptable under pressure — when priorities shift mid-day (and they will), you adjust without losing control of the commitments already in motion

Physically capable — this role includes office, warehouse, and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the job

Professionally ambitious — you see the AOM role as the path to OM, and you approach every day with the standard you want to be held to when you get there

High School diploma or equivalent required

1+ years of experience in manufacturing, distribution, field service, or a related operational environment

Demonstrated ability to supervise or coordinate people — you've assigned work, provided performance feedback, or managed subcontractors in a professional setting

Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting

Ability to meet physical demands: office, warehouse, and field environments with lifting up to 30 pounds regularly

Associate or bachelor's degree

Previous experience within the residential entry door and window installation or service industry — this is a meaningful differentiator for this role

Proven history of job site assessment including accurate pre-installation measurement of entry doors and windows

Background in scheduling, subcontractor management, or warehouse coordination in a residential service environment

Competitive compensation commensurate with experience

Full benefits package: medical, dental, vision, and 401K with company match

Company-provided life insurance, short-term and long-term disability

A stable, office-based role with no travel requirement

Direct development path toward the Operations Manager role — this position is intentionally structured as a leadership track

Daily exposure to scheduling, manpower management, warehouse, subcontractors, and customer commitments — everything you need to step up

A supervisory role from day one — you'll lead Service Coordinators and build the leadership instincts that define an OM

If you've come up in the residential entry door and window industry — if you know what a wrong measurement costs, what a subcontractor who misses a punch list does to a customer relationship, and what it takes to keep an installation schedule running clean — you're exactly who this role was written for.

DuraServ's AE Door operation needs an AOM who brings field knowledge and operational discipline into a leadership track. The best Operations Managers in this space started where you are — and grew into the role by holding a standard nobody had to ask them to hold.

Engineering a framework of excellence. That's the standard here — and the standard you'll learn, hold, and eventually lead.

Hit Apply. Tell us your residential door and window background, how you've managed subcontractors, and where you want to lead next.

Please note: This is NOT a remote or hybrid role. On-site presence at the branch is required. No planned business travel.

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our AE Door division brings the same standard of operational excellence to the residential entry door and window market — and we develop the leaders who keep that standard.

DuraServ is an Equal Opportunity Employer.

DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email hr@duraservcorp.com .

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.

Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.

Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.