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Assistant Office Manager
BAM'S Landscaping
Kensington, KSA
Part Time
Entry
Hybrid
4 weeks ago
Customer ServiceCRM SoftwareMicrosoft WordEmployee ManagementProblem SolvingStrategic Planning
Free
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Customer ServiceCRM SoftwareMicrosoft Word
About the Role
BAM's Landscaping seeks an Assistant Office Manager to support daily administrative and light managerial tasks in a landscaping office environment. The role involves coordinating with field crews, managing employee records, handling customer service, and using CRM software.
Key Skills for This Role
Customer ServiceCRM SoftwareMicrosoft WordEmployee ManagementProblem SolvingStrategic Planning
Responsibilities
- Coordinate with crews on daily and weekly jobs using app and to do list
- Assist with employee management, development, motivation, and retention
- Answer and return phone calls and emails from customers
- Enter re dos, leads, and calls in CRM as needed
- Complete courtesy visits including quality control checks of production crews
- Participate in assigned meetings and communicate effectively with employees at all levels
Requirements
- Minimum 1 3 years supervisory experience and/or training preferred
- Valid Driver License with clean motor vehicle record
- Fluent in reading, writing, speaking and understanding English
- Able to operate standard office equipment and IT systems
- Minimum 1 3 years working in Green Industry preferred but not required
Full Job Posting
Position Summary
- The Assistant Office Manager provides administrative and light managerial duties working closely with the owner/operator and field workers in the landscaping industry.
- Basic administrative tasks take up the majority of the work day including many small projects completed in unison with the owner.
- Use of a CRM system is necessary and used daily.
Essential Duties & Tasks
- Coordinating with crews with different jobs that need to be done daily & weekly; the app & to do list.
- Cross training in other areas of both operations divisions to allow for smooth operation.
- Employee Management & Development.
- Maintains department morale, works on employee development, motivation, and retention.
- Maintains documentation to report on employee progress and provide supported recommendations.
- Spends time on field crew inquiries.
- Identifying, developing, administering, maintaining documentation and tracking training as needed.
- Completes regular skill evaluation and compensation review of employees.
- Assists in completing employee evaluations and performance reviews.
- Conducts new hire orientation as assigned.
- Monitors and assists with time off requests.
Customer Service
- Answers and/or returns phone calls and emails from customers.
- Enters re dos, leads, and calls in CRM as needed.
- Completes courtesy visits including quality control checks of production crews.
- Enforcer of standards, ensures high level of customer satisfaction maintained.
- Resolves customer complaints while trying to maintain a win/win solution.
Internal Communications
- Participates professionally in assigned meetings.
- Communicates effectively with many different leveled employees within the organization.
- Successful resolution of issues in a positive, cooperative timely, and professional manner.
- Assists with and answers questions for routing, as needed.
Necessary Skills, Abilities, and Competencies
- Maintains strong customer service, problem solving, decision making, and strategic planning skills.
- Able to handle difficult situations with diplomacy and maintain objectivity.
- Must be able to respond quickly and stay composed in potential hazardous areas/situations.
- Committed to high quality performance including accuracy and thoroughness.
- Flexible and able to adapt to a constantly changing workplace.
- Acceptance and ability to work with and for diverse population.
- Be fluent in reading, writing, speaking and understanding the English Language.
- Able to operate standard office equipment and IT systems and programs.
- Intermediate knowledge of Microsoft Word; will be asked to learn proprietary software.
Educational Background, Experience, and/or Additional Requirements
- A minimum of 1 3 years working in the Green Industry is preferred but not required.
- A minimum of 1 3 years supervisory experience and/or training preferred.
- A valid Driver License with a clean motor vehicle record is required.
Supervisory Responsibilities
- The Office Manager directly supervises 5 10 hourly, non exempt employees.
- Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; managing time off requests, rewarding and disciplining employees, addressing complaints, and resolving conflicts.
Physical Demands
- Regularly required to sit, drive, stand, and/or walk for prolonged periods.
- Must have full range of body movements including use of hands and fingers.
- Ability to bend, reach, and crouch when needed.
- Must have ability to lift up to 25 pounds with regularity.
Working Environment/Schedule
- Mainly indoors in a smoke free office environment with moderate/low noise level.
- Sometimes (but not often) working outdoors in varying environments and conditions.
- Requires availability to open the building around 9 a.m. during assigned weeks till 4 6 p.m. on some assigned closing evenings.
- Normal hours are 10 4 to start.
Benefits
- 401k
- Performance Based Bonuses
- Additional Commission Opportunities Available
- Remote/Hybrid Work Option Available (After probationary period)
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