Assistant Night Manager - Part Time

· Prepare and execute the end of day procedures.

· Perform back up and roll the day over to the next day.

· Identify and correct any discrepancies in charges posted to guest folios and conference accounts.

· Maintains intimate knowledge of departmental standards and procedures

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· Maintains cashier float and ensures accurate daily report of all money received.

· Ensure all hotel floats, Keys are logged in and out, are correct at end of shift

· Reconcile guest charges with departmental accounts

· Balance all credit card transactions

· Balance cashiers accounts

· Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· Responsible and attends to guest’s request at all times

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

· Attends to guest’s complaints, inquiries and requests, referees problems to Assistant Night Manager/ Night Manager if he/she unable to assist

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

In the absence of other hotel departments provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception and Reservations