Assistant Night Manager

No two nights are the same - you might be settling in a late arrival, calming a frustrated guest, or working through an unexpected system issue.

You'll keep a close eye on the audit as it comes together, ready to step in if something doesn't add up.

When required, you'll step into the Night Manager's role directly — making confident, independent decisions to keep the hotel well supported through the night.

You’ll primarily be responsible for:

• Lead the overnight Front Office operation, ensuring guests receive prompt, professional and personalised service.
• Respond to guest concerns and operational issues, using sound judgement to resolve matters or escalate appropriately.
• Oversee Reception, Concierge and Porter operations and ensure service standards are consistently maintained.
• Monitor Front Office and public areas, addressing presentation, maintenance, safety or operational issues promptly.
• Ensure VIP, regular and IHG Rewards guests receive appropriate recognition and benefits.
• Champion IHG Rewards enrolment, brand standards and True Hospitality service behaviours.
• Conduct effective overnight handovers and communicate key operational matters to the day team.
• Ensure all hotel health, safety, security, compliance and brand requirements are followed.

• Lead, coach and support Front Office colleagues, providing regular feedback and guidance to build capability and performance.
• Ensure colleagues have the training, tools and resources required to deliver their roles confidently.
• Support recruitment, onboarding, development and succession planning within the Front Office team.
• Promote teamwork and effective communication across Front Office and wider hotel departments.
• Support the management of performance, conduct and other people matters in line with hotel policies and procedures.