Assistant Manager - WSM
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Industry: Integrated Facilities Management (IFM) / Corporate Real Estate / Workplace Experience
Role Overview
The Workplace Services Manager is responsible for delivering seamless workplace operations, enhancing employee experience, managing facilities services, ensuring compliance, and driving operational excellence across the client site.
Key Responsibilities
Workplace & Facilities Operations
Oversee day-to-day workplace and facility operations.
Ensure smooth functioning of office services, reception, meeting rooms, pantry, and employee amenities.
Maintain high standards of workplace experience and customer satisfaction.
Vendor Management
Manage IFM vendors and service partners.
Monitor SLA and KPI performance.
Conduct regular service reviews and implement corrective actions.
Client & Stakeholder Management
Serve as the single point of contact for workplace services.
Build strong relationships with client stakeholders and business leaders.
Manage escalations and ensure timely resolution.
People Management
Lead workplace and facilities teams.
Drive team performance, engagement, and development.
Ensure adequate staffing and succession planning.
Health, Safety & Compliance
Ensure compliance with statutory, EHS, and corporate policies.
Conduct audits, inspections, and risk assessments.
Support emergency preparedness and business continuity planning.
Financial Management
Manage operating budgets and expenses.
Review invoices, purchase orders, and cost reports.
Identify cost-saving and efficiency opportunities.
Projects & Space Management
Support office moves, churn, fit-outs, and workplace projects.
Coordinate with project teams for workplace enhancements.
Drive sustainability and space utilization initiatives.
Required Qualifications
Bachelor's Degree in Engineering, Hospitality, Business Administration, or related field.
8+ years of experience in Workplace Services, Facilities Management, Corporate Real Estate, or Hospitality Operations.
Strong experience managing large corporate offices and vendor ecosystems.
Key Skills
Workplace Experience Management
Facilities Management
Vendor & Contract Management
Stakeholder Management
Budget & Financial Management
Team Leadership
Project Coordination
Customer Service Excellence
Communication & Presentation Skills
Location:
- Scheduled Weekly Hours:
- If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
- At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
- JLL Privacy Notice
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
About JLL
JLL is a global commercial real estate and investment management company. It helps clients buy, build, occupy, manage and invest in office, industrial, hotel, residential, retail and data center properties.
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