Assistant Manager

GREAT REASONS TO WORK FOR THE COMPANY

Position Description Summary

Position Requirements & Qualifications

• Promptly resolve all customer service and associate issues in accordance with our Core Values • Exceed First Class Service standards and behavior with every customer, business partners and peers • Treat customers and peers in accordance with the core values of the company Operations • Ensure store merchandising standards are consistently executed per the company guidelines • Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards Financial/Business • Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plan as needed Leadership/People • Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events • Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication • Monitor and address performance issues in a timely manner while providing on-going coaching and counseling • Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews • Other duties as assigned