Assistant Manager

Coach, motivate and develop colleagues to achieve their full potential

Support recruitment, onboarding and retention of top talent

Deliver regular performance conversations and feedback

Help create a positive, energetic and high-performing team culture

Lead by example, demonstrating professionalism and accountability

Support delivery of all revenue streams including memberships, Personal Training and secondary spend

Drive sales performance through effective member engagement and conversion

Monitor and improve club KPIs and business performance metrics

Support local marketing activity and member growth initiatives

Identify opportunities to improve profitability and operational efficiency

Create an exceptional experience for every member, every visit

Build a welcoming and inclusive club environment

Resolve member queries and concerns with professionalism and urgency

Drive member retention through exceptional service standards

Ensure delivery of Everlast's member journey programmes and initiatives

Support the day-to-day running of the club

Ensure company processes, standards and initiatives are delivered effectively

Maintain exceptional standards of cleanliness, presentation and safety

Ensure compliance with company policies and procedures

Support Health & Safety compliance, risk management and pool plant operations where applicable

Take ownership of challenges and deliver practical solutions

Respond positively to change and support colleagues through it

Maintain high standards, even in a fast-paced environment

Act as a role model for professionalism, resilience and continuous improvement

Previous leadership experience within fitness, leisure, hospitality or retail

Strong track record of leading teams and delivering business results

Excellent communication and interpersonal skills

Commercial awareness with the ability to influence performance

Passion for delivering exceptional customer experiences

Flexible approach to working patterns, including evenings, weekends and Bank Holidays

Level 2 Fitness Qualification

Experience working within a gym, health club or leisure environment

Knowledge of membership sales, retention and fitness operations

Pool plant and Health & Safety experience

Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.

We're committed to creating market-leading fitness experiences, investing in our people and building high-performing teams that deliver outstanding results. If you're passionate about leadership, customer experience and developing your career within a growing fitness brand, we'd love to hear from you.

To succeed with us, you'll embody our principles:

Challenge the status quo, embrace opportunity and bring others with you.

Take responsibility, drive results and make things happen.

Create meaningful experiences for our members, colleagues and communities.