Assistant Manager Service and Operations Support

Ensure timely processing of requests received through internal and external stakeholders , customers etc.

Handle various digital tools like bulk data capture tools, Lite automation tools, macros etc for processing of various servicing requests / instructions as applicable.

Processing of servicing requests for HSBC Customers in line with the laid down established and documented procedures, regulatory policies.

Coaching and development of colleagues to improve skills and capability

Use knowledge of products, processes and procedures to address customer needs both through the team and individually.

Support colleagues to deliver service to customers at first point of contact through the reduction of operational requirements

Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations

Development and maintenance of Operational Management Information.

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Qualifications:

Graduate or higher degree

Experience in banking operations, customer servicing, or service delivery (or similar regulated environment).

Strong understanding of process adherence, risk awareness, and quality control.

Ability to manage multiple tasks, prioritise effectively, and deliver to deadlines.

Confidence using digital tools and working with data to support efficient processing.

Strong communication skills and a collaborative working style.

People support skills—able to coach, guide, and share knowledge with colleagues.

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India