Assistant Manager - Restaurant

Ensure all customers are served in accordance with brand standards and actively seek opportunities to grow the business.

Maintain full accountability for ensuring all team members possess complete product knowledge.

Act as a brand ambassador, ensuring all activities and operations reflect brand standards at all times.

Ensure the outlet, including the kitchen, maintains the highest standards of cleanliness and hygiene.

Oversee completion and accuracy of all daily, weekly, and monthly reports and documentation.

Verify that all dishes meet brand standards before being served.

Manage home delivery operations, including driver coordination and handling customer complaints effectively.

Review and approve all orders to ensure alignment with budget and stock requirements.

Conduct and sign off on inventory counts, reconciliation, and reporting.

Prepare and manage staff rosters in line with budget and business needs.

Assist in vacation planning to ensure optimal staffing at all times.

Ensure all maintenance issues are addressed promptly.

Support and follow up on internal audits, including action planning and performance improvements.

Equip staff with skills to upsell and enhance revenue generation.

Ensure all customer complaints are handled professionally and resolved promptly to maintain customer trust.

Maintain high service standards and ensure consistency in customer experience.

Communicate any issues transparently and promptly to senior management.