zoho_recruit
Assistant Manager- Production Support
FCI-CCM
Noida, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
GrafanaKibanaCloudWatchJiraServiceNowAWS
Free
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GrafanaKibanaCloudWatchJiraServiceNowAWS
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Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Minimum 5 years of experience in Production Support / Application Support for SaaS or enterprise applications.
- Strong hands-on experience in Incident & Problem Management, including handling P1/P2 and business-critical production incidents.
- Experience in customer-facing production support, customer escalations, service reviews, and stakeholder management.
- Good understanding of ITIL processes, SLA management, RCA, and production support governance.
- Hands-on troubleshooting experience with application logs, REST APIs, microservices, databases, and Linux/Unix environments.
- Experience with monitoring/logging tools such as Grafana, Kibana, CloudWatch, or equivalent.
- Working knowledge of Jira, ServiceNow, or other ITSM/ticketing tools.
- Exposure to AWS/Cloud environments and Kubernetes/OpenShift would be preferred.
- Exposure to Kafka and Redis would be an added advantage.
- Strong analytical, problem-solving, communication, and customer-management skills.
- Prior experience in leading/coordinating a production support team or managing support operations would be preferred.
Benefits
- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- ESI*
- Complementary meal coupons
- Company-paid transportation
- Sodexo benefits for income tax savings
- Paternity & Maternity Leave Benefit
- National Pension Saving
- EL encashment
- Sick Leave
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