Assistant Manager - Planner

Responsibilities

• Develop and implement capacity planning strategies to ensure optimal resource utilization and efficiency within the WFM department
• Analyze historical data and trends to accurately forecast future workload and staffing requirements across various departments or teams
• Collaborate with stakeholders to understand business goals, priorities, and operational requirements to inform capacity planning decisions
• Lead a team of capacity planners, providing guidance, coaching, and support to ensure the team delivers high-quality work and meets objectives
• Develop and maintain capacity planning models, tools, and processes to streamline planning activities and improve accuracy
• Monitor and analyze real-time data and key performance indicators (KPIs) to identify capacity constraints, inefficiencies, and opportunities for improvement
• Partner with other departments, such as Operations, Human Resources, and Finance, to align capacity planning efforts with broader organizational objectives and initiatives
• Prepare and present regular reports, forecasts, and recommendations to senior management, highlighting key insights, risks, and opportunities
• Drive continuous improvement initiatives to enhance the effectiveness and efficiency of capacity planning processes and methodologies
• Stay informed about industry best practices, emerging trends, and technological advancements in workforce management and capacity planning.
• - Develop and implement capacity planning strategies to ensure optimal resource utilization and efficiency within the WFM department - Analyze historical data and trends to accurately forecast future workload and staffing requirements across various departments or teams - Collaborate with stakeholders to understand business goals, priorities, and operational requirements to inform capacity planning decisions - Lead a team of capacity planners, providing guidance, coaching, and support to ensure the team delivers high-quality work and meets objectives - Develop and maintain capacity planning models, tools, and processes to streamline planning activities and improve accuracy - Monitor and analyze real-time data and key performance indicators (KPIs) to identify capacity constraints, inefficiencies, and opportunities for improvement - Partner with other departments, such as Operations, Human Resources, and Finance, to align capacity planning efforts with broader organizational objectives and initiatives - Prepare and present regular reports, forecasts, and recommendations to senior management, highlighting key insights, risks, and opportunities - Drive continuous improvement initiatives to enhance the effectiveness and efficiency of capacity planning processes and methodologies - Stay informed about industry best practices, emerging trends, and technological advancements in workforce management and capacity planning.