Assistant Manager - Outlet

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.

• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.

• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.

• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.

• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.

• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.

• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.

• Assist in preparing duty rosters, performance evaluations, and training plans for team members.

• Support the Outlet Manager in achieving departmental goals, budgets, and service excellence targets.