Assistant Manager Operations (PPN)

Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set cut offs

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations.

Monitor the daily in scan and out scan of shipments and related paperwork

Conduct daily staff briefings, including communication regarding any operational changes, route changes etc

Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times

Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, telephonic interaction & overall monitoring of staff wise productivity

Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback

Ensure timely and correct data capture for all pickups

Ensure timely deposit of the cash sales amount collected to accounts

Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments

Monitor and review operations processes on sorting and bagging of shipments

Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff

Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement

Monitor Net Service Levels and take corrective actions, if any

Support sales in bills distribution & collections

Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team

Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally