Assistant Manager - Operations & Maintenance

Address customer care concerns and escalate issues to Original Equipment Manufacturers (OEMs) as necessary.

Optimize asset utilization to ensure efficient deployment of company resources.

Assist in customer acquisition efforts and maintain robust customer relationships.

Conduct site verification and facilitate timely vendor payments.

Manage payables and receivables to support overall financial operations.

Support estate management activities to maintain operational continuity.

Execute the handover-takeover (HOTO) process accurately and efficiently.

Ensure compliance with Service Level Agreements (SLAs) with OEMs to maintain high service standards.

Uphold site hygiene and regulatory compliance standards.

Participate in governance meetings with vendors to oversee contractual obligations and service delivery.

Process Discom payments in a timely manner to ensure uninterrupted electricity supply.

Address and resolve customer complaints promptly to maintain high levels of customer satisfaction.

Implement preventive maintenance protocols to minimize asset downtime and extend asset life cycles.

Manage devices and technology to ensure seamless operational functionality.

Implement promotional schemes to attract and retain customers via the digital platform.

Maintain and update dashboards and Management Information Systems (MIS) for operational transparency and insight.

Support social media management initiatives to enhance customer engagement and brand visibility.

Conduct performance analytics to optimize operational efficiency and account management.

Provide operational inputs for planning and budgeting processes to align with organizational goals.

Maintain and utilize document trackers to ensure organized and accurate record-keeping.

Support the efficient operation of call centers to deliver exceptional customer service.

Assist in developing and implementing training programs for call center staff to ensure high-quality customer interactions.

Collaborate effectively with the Operations Manager, Zonal Manager, and Digital Platform Manager to achieve departmental objectives.

Contribute to fostering a culture of growth, development, and high performance within the team.

Projects Team

TechnoCommercial Team

BD Team

Technical Services Team

Finance Team

IT Team

DISCOMS

Regional partners

Channel partners

Vendors

3+ years of experience in strategic planning, procurement, and commercial management, demonstrating leadership capabilities.

Experience in Charge Point Operator (CPO) industry, Utilities, Petroleum, technology, or related sectors, with a focus on procurement and commercial strategy.