Assistant Manager, Operations DCC

Major Challenges:

The biggest challenge for the job holder is to continuously synchronize the processes to meet demanding client requirements as well as constantly changing market dynamics. These market changes along with client expectations related to high level of customization puts pressure on existing processes, resources and controls.

The job holder needs to ensure that all processes are well defined, documented and diligently followed. The challenge is higher in a fiercely competitive market with a zero tolerance for error.

The Job holder is required to work in tandem with CSV to ensure clear understanding of client requirements and timely delivery of the same.

The jobholder must have a thorough understanding of the processes / procedure and also know and understand all the legal, regulatory issues of the market and complement all this on a daily basis to ensure superior service and flawless execution

Role Context:

The Indian capital market is complex and hence it is extremely challenging to continuously offer superior service and flawless execution to our customer base, which are very demanding large institutional clients.

Additionally, the Custody business is extremely competitive where a single client win / loss can result in revenue worth millions of USD getting impacted. The size of transaction intensifies the operational risks and small error can lead to financial and reputation impact. The custodian, including the operations section, is expected to be a partner to the client through the close liaison with Client Servicing Team.

Pro tip : Familiarity with AI-enabled tools is an advantage. As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

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